Laurel East Animal Hospital

Frequently Asked Questions

How do I know I will be receiving my pet back?

We have two options for clients who wish to receive their pet’s ashes back: The private or the private exclusive.

When you choose the private exclusive option, your pet is the only one in the chamber, so there is no chance that her ashes will be mixed with those of another pet.

When the private option is chosen, your pet is cremated with others, but is placed separate within the large cremation chamber. Great care is taken to make sure that there is sufficient space between pets so that the ashes are not mixed.

How long does the process take?

The actual cremation process takes 3-4 hours; however, it may take up to five business days to receive your pet’s ashes. In the case of extenuating circumstances, we can have your pet’s ashes ready in a shorter amount of time.

Can I be present during the process?

Some clients wish to watch their pet being placed in the chamber. This is possible, but must be scheduled ahead of time to coordinate the running of our crematorium with your schedule. Clients are welcome to wait in our receiving room; however, be aware that process may take up to four hours.

Do I need an appointment?

No appointment is necessary. We are open 8AM to 5PM, Monday through Friday. If there is no one in the office when you arrive, the staff at next door at Laurel East Veterinary Service can assist you.

Can my pet be picked up at my home?

We do offer pick up service in the Laurel/Billings area. The cost for this is $25 during our normal business hours. Additional charges will apply for weekend and after-hours service.